FAQ
Q: How fast will my order ship?
A: Typically, if an order comes in before 8am EST it will ship the same week day. Weekends, sales, weather or busy holiday seasons may extend the lead time to 1-2 business days. We do not ship on Saturdays or Sundays.
Q: I see you have Peak fragrances, are they original?
A. Yes, We purchased remaining inventory and all the fragrance formulas in 2017. Some formulas may be revised due to the Citrol shortages, which is beyond our control. Revised formulas will be listed on the fragrance info page.
Q: Why are some fragrances unavailable for a long time or revised?
A: Due to the worldwide shortage of Citrol due to 2 fires, many fragrances will not be available without this ingredient. Each year there is a shortage of something due to weather, goverment conflicts, tarriffs, etc. While some have been reformulated, some fragrances have been discontinued all together by the manufacturer and are awaiting reformulation.
Q: What does "Soap Safe" Mean?
A: Soap Safe mean you can use it to make soaps and bath & body products. Check each fragrances IFRA info for more info regarding percentages.
Q: Can you tell me how to EXACTLY make a candle?
A: Yes and No. While we can guide you through making a candle. You need to test your recipe. Candle making is like cooking, while you and some one else may have the exact same recipe, it will not always taste or look the same. Candle & Soap Making are created with recipes, techniques, temperature control, elevation, effort, and of course....secrets!
Q: My order was marked delivered but its not here.
A: First check your mailbox, front doors, back and side doors. Also check with your neighbors. Call your local Post Office or ask your mail delivery person. We also ask you to wait another day as sometime it shows up the next day. If you did not contact your local post office, we will need a police report for stolen goods in order to process further. If your package was shipped another way, please contact us.
Q: I paid for faster shipping service, but its still not here.
A: USPS service is not guaranteed unless you use USPS Next Day Guaranteed Service. Priority Mail may take up to 14 days and Ground Advantage can take up to 21 days.
Q. My order was damaged, how do I make a claim?
A: First we apologize what damaged has occurred in shipping, package handlers process millions of packages everyday and they try hard to get it on time and damage free to you. For fastest service, make a claim on USPS or UPS website. If you would like us to process your damage, please provide a minimum of 3 pictures of damages, including item and box and any relevant information. Process may take up to 21 days.
Q. I tried to purchase an item online, and my credit card was declined. However, the bank shows that the charge was authorized.
A. The bank verified the card number, and authorized the charge amount, but the merchant gateway declined the charge due to some security reason, such as an incorrect address. In this case, funds are NOT transferred from your account to the merchant. Even though no funds were transferred, the pending authorization may reduce your available credit limit or debit card balance until the transaction expires (usually 1 to 3 days). The merchant cannot remove the pending charge, or issue a refund, since no funds were actually transferred.